Computer-telephony integration, also called computer–telephone integration or CTI, is a general term for technologies that coordinate interactions between...

of personal computer technology in the 1980s, computer telephony integration (CTI) has progressively provided more sophisticated telephony services, initiated...

customers. This business communication system is an extension of computer telephony integration (CTI). The interactions between callers and customer service...

The Multi-Vendor Integration Protocol (MVIP) is a hardware bus for computer telephony integration (Audiotex) equipment, a PCM data highway for interconnecting...

provide all features, and so Profiles are provided. For example, the Basic Telephony profile provides such features as Make Call, Answer and Clear Connection...

data over the Internet, wired and wireless connectivity and Computer Telephony Integration (CTI). The Consortium started a number of projects to deliver...

person that provides assistance and information, usually for electronic or computer problems. In the mid-1990s, research by Iain Middleton of Robert Gordon...

structure revolves around a three-tiered technical support system. Remote computer repair is a method for troubleshooting software related problems via remote...

Advanced ACD systems may use digital technologies such as computer telephony integration (CTI), computer-supported telecommunications applications (CSTA) or...

Telephony Server Application Programming Interface was a computer telephony integration standard developed and promoted by Novell and AT&T. It consisted...

product. Regarding technology products such as mobile phones, televisions, computers, software products or other electronic or mechanical goods, it is termed...

Intelligence: Methodology, Systems, and Applications. AIMSA 2018. Lecture Notes in Computer Science(), vol 11089. Springer, Cham. doi:10.1007/978-3-319-99344-7_5 Roberts...

The Telephony Application Programming Interface (TAPI) is a Microsoft Windows API, which provides computer telephony integration and enables PCs running...

centre platform functionality—including Computer telephony integration (CTI) APIs which provide basic telephony controls and sophisticated call handling...

advanced voice features, data connectivity, LAN communications, computer telephony integration (CTI), and information services for communication applications...

In computer telephony, an automatic dialler (shortened to an auto-dialler or more simply in context just a dialler, and also known as an outbound dialler)...

(tracking) properties of insulating material Computer telephony integration, technology allowing computers and telephones to be integrated or coordinated...

developer. In May 2001, the company purchased IBM's CallPath computer telephony integration (CTI) business. In 2002, Genesys parent Alcatel acquired Telera...

a software functionality created by Intel for seamless integration between a personal computer and mobile device. Unison was announced in September 2022...

to SIP to determine session keys for use with SRTP. Computer telephony integration (CTI) Computer-supported telecommunications applications (CSTA) H.323...

calls over the Internet Protocol (IP), bringing benefits for computer telephony integration (CTI). An IP-PBX can exist as physical hardware or can carry...

computer telephony bus standards published by the Enterprise Computer Telephony Forum (ECTF) that enable communication between components in computer...

CTAN—Comprehensive TeX Archive Network CTCP—Client-to-client protocol CTI—Computer telephony integration CTFE—Compile-time function execution CTL—Computation tree logic...

A trading turret or dealer board is a specialized telephony key system that is generally used by financial traders on their trading desks. Trading has...

This is a list of telephony terminology and acronyms which relate to telephony networks. Contents:  Top 0–9 A B C D E F G H I J K L M N O P Q R S T U V...

feature of a computer telephony integration (CTI) which automatically displays customer information via a window or dialog box on an agent's computer upon answering...

A vector directory number (VDN) is an extension on an automatic call distributor that directs an incoming call to a "vector" — a user-defined sequence...

Cable telephony is a form of digital telephony over cable TV type networks. A telephone interface installed at the customer's premises converting analog...

market, helped to establish Aculab as one of the pioneers of the computer telephony industry. Later, in 1997, Aculab introduced its own ISA speech processing...

Virtual queue is a concept used in both inbound call centers and other businesses to improve wait times for users. Call centers use an Automatic Call Distributor...