Customer development is a formal methodology for building startups and new corporate ventures. It is one of the three parts that make up a lean startup...
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business to customer relationships, in which a customer goes to the business in order to purchase a product or service. In customer to customer markets,...
20 KB (2,709 words) - 19:51, 25 May 2025
Customer relationship management (CRM) is a strategic process that organizations use to manage, analyze, and improve their interactions with customers...
54 KB (5,940 words) - 11:27, 10 July 2025
American entrepreneur, educator, author and speaker. He created the customer development method that launched the lean startup movement. His work has influenced...
44 KB (4,006 words) - 18:46, 18 July 2025
Lean startup (section Customer development)
as early in the development process as possible".: 12 Blank's customer development methodology proposed four steps:: 16–19 Customer discovery tests...
51 KB (5,435 words) - 12:17, 9 July 2025
Customer success is a business methodology and organizational function focused on ensuring customers achieve their desired outcomes while using a company's...
14 KB (1,612 words) - 12:44, 19 July 2025
Customer engagement is an interaction between an external consumer/customer (either B2C or B2B) and an organization (company or brand) through various...
40 KB (4,912 words) - 15:26, 14 July 2025
meet or surpass customer expectation. Customer satisfaction is defined as "the number of customers, or percentage of total customers, whose reported experience...
31 KB (3,812 words) - 15:26, 23 May 2025
method of fast customer feedback, which Blank called "customer development", and applied it at IMVU in combination with lean software development, testing alternate...
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technology development. During this part of the front-end, the business case is developed based on estimates of the total available market, customer needs...
36 KB (4,332 words) - 21:49, 2 July 2025
advantages. The development of such knowledge is also expensive, because knowledge revelation is quite time-consuming. Knowledge for customers: Is mainly developed...
7 KB (735 words) - 08:57, 9 November 2024
Customer experience (sometimes abbreviated to CX) refers to the cognitive, affective, sensory, and behavioral responses of a customer during all stages...
51 KB (6,311 words) - 15:13, 14 July 2025
Development the practitioners value: Individuals and interactions over processes and tools Working software over comprehensive documentation Customer...
89 KB (10,187 words) - 15:33, 9 July 2025
Customer analytics is a process by which data from customer behavior is used to help make key business decisions via market segmentation and predictive...
8 KB (961 words) - 14:21, 9 November 2024
In marketing, customer lifetime value (CLV or often CLTV), lifetime customer value (LCV), or life-time value (LTV) is a prognostication of the net profit...
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A customer representative is an individual who has authority to represent a community that intends to purchase a product. The term is most often applied...
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Alexander Osterwalder's "Business Model Canvas", Steve Blank's "Customer Development Model", and Agile Engineering. Students of Lean LaunchPad are said...
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However, while design thinking—and its complementary methodology, customer development—aim to reduce assumptions and promote evidence-based innovation,...
77 KB (8,703 words) - 09:24, 19 July 2025
Partner development is a customer-centric approach to business development. It draws from the customer development framework[broken anchor] popularized...
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Artificial intelligence in customer experience is the use and development of artificial intelligence (AI) to aid and improve customer experience (sometimes...
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develops ways to involve customers in the business and product development process, such as design, marketing, sales, customer service, etc. The degree...
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management, the voice of the customer (VOC) summarizes customers' expectations, preferences and aversions. A widely used form of customer's voice market research...
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effective customer relationships and improve decision-making by vendors.[verification needed] Customer intelligence is a key component of effective customer relationship...
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Minimum viable product (category Product development)
just enough features to be usable by early customers who can then provide feedback for future product development. A focus on releasing an MVP means that...
18 KB (1,980 words) - 03:36, 4 June 2025
Extreme programming (category Software development philosophies)
programming (XP) is a software development methodology intended to improve software quality and responsiveness to changing customer requirements. As a type of...
32 KB (4,184 words) - 19:45, 16 April 2025
Acceptance test–driven development (ATDD) is a development methodology based on communication between the business customers, the developers, and the...
9 KB (1,092 words) - 00:36, 25 June 2025
both customer representatives and the development team learn more about the domain problem and figure out possible solutions for further development. Thus...
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Automation, and Akzo Nobel. New product and service development and refinement: The dialog and customer immersion that is part of a CVM is used to discover...
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Kano model (category Customer experience)
The Kano model is a theory for product development and customer satisfaction developed in the 1980s by Noriaki Kano. This model provides a framework for...
14 KB (1,446 words) - 02:21, 6 March 2025
when applied to process automation. Applications include software development, customer support, cybersecurity and business intelligence. The core concept...
10 KB (1,016 words) - 15:31, 21 July 2025