Quality of service (QoS) is the description or measurement of the overall performance of a service, such as a telephony or computer network, or a cloud...

Service quality (SQ), in its contemporary conceptualisation, is a comparison of perceived expectations (E) of a service with perceived performance (P)...

Quality assurance (QA) is the term used in both manufacturing and service industries to describe the systematic efforts taken to assure that the product(s)...

manufacturing, quality – or high quality – has a pragmatic interpretation as the non-inferiority or superiority of something (goods or services); it is also...

Total Quality management (TQM), ensures that an organization, product, or service consistently performs as intended, as opposed to Quality Management,...

Logical quality, philosophical categorization of statements Service quality, comparison of expectations with performance in a service Vapor quality, in thermodynamics...

generation and delivery of services must be mastered for a service provider to expand. This can be seen as a problem of service quality. Both inputs and outputs...

Quality of experience (QoE) is a measure of the delight or annoyance of a customer's experiences with a service (e.g., web browsing, phone call, TV broadcast)...

expectations and perceptions of a service along five dimensions (originally ten), which are said to represent service quality. SERVQUAL is built on the...

Quality Technology Services (QTS or QTS Data Centers) is an American provider of carrier-neutral data centers and provides colocation services within North...

business uses ITSM "mostly in support of customer experience (35%) and service quality (48%)." Execution of ITSM processes in an organization, especially...

A service-level agreement (SLA) is an agreement between a service provider and a customer. Particular aspects of the service – quality, availability, responsibilities –...

Quality engineering is the discipline of engineering concerned with the principles and practice of product and service quality assurance and control. In...

Quality Software Services, Inc. (QSSI) is an American software services company and a subsidiary of the UnitedHealth Group. QSSI specializes in providing...

e-services), and presentation layer (customer interface through which the web pages and e-services are linked). Measuring service quality and service excellence...

engineering, the quality of voice service is specified by two measures: the grade of service (GoS) and the quality of service (QoS). Grade of service is the probability...

measure service quality. In this school of thought, service quality is conceptualized as consisting of two broad dimensions, namely: Technical quality: (What...

Service Quality (ASQ)" Archived 16 May 2016 at the Wayback Machine Airports Council International. Retrieved 28 April 2015 "Airport Service Quality (ASQ)"...

information quality, system quality, service quality, system use/usage intentions, user satisfaction, and net system benefits. Information quality refers to...

European Quality in Social Services (EQUASS) is an integrated sector-specific quality certification system that certifies compliance of social services with...

for service quality again-Delhi News, Firstpost". Firstpost. 5 June 2014. Retrieved 23 February 2022. "Delhi Airport Ranked First for Service Quality"....

to populations around the globe. Aspects of service quality include continuity of supply, water quality and water pressure. The institutional responsibility...

Quality control (QC) is a process by which entities review the quality of all factors involved in production. ISO 9000 defines quality control as "a part...

from neighboring cells, to avoid interference and provide guaranteed service quality within each cell. When joined together, these cells provide radio coverage...

2000 airports. Major programs include safety enhancement and Airport Service Quality Awards (ASQ), based on passenger satisfaction ratings. Other initiatives...

Level of service (LOS) is a qualitative measure used to relate the quality of motor vehicle traffic service. LOS is used to analyze roadways and intersections...

service. For instance, when employees feel that their efforts to deliver quality service are recognized and valued by the organization, the service climate...

service industry,” the quality of the service is infrequently discussed in medical literature. Thus, many questions regarding service excellence in healthcare...

Testing and Quality Certification (STQC) Directorate, established in 1980, is an authoritative body offering quality assurance services to IT and Electronics...

is failing. Software as a service (SaaS) and application service providers (ASP) use RUM to monitor and manage service quality delivered to their clients...