Computer telephony integration, also called computer–telephone integration or CTI, is a common name for any technology that allows interactions on a telephone...

of personal computer technology in the 1980s, computer telephony integration (CTI) has progressively provided more sophisticated telephony services, initiated...

customers. This business communication system is an extension of computer telephony integration (CTI). The interactions between callers and customer service...

The Multi-Vendor Integration Protocol (MVIP) is a hardware bus for computer telephony integration (Audiotex) equipment, a PCM data highway for interconnecting...

The Telephony Application Programming Interface (TAPI) is a Microsoft Windows API, which provides computer telephony integration and enables PCs running...

provide all features, and so Profiles are provided. For example, the Basic Telephony profile provides such features as Make Call, Answer and Clear Connection...

calls over the Internet Protocol (IP), bringing benefits for computer telephony integration (CTI). An IP-PBX can exist as physical hardware or can carry...

data over the Internet, wired and wireless connectivity and Computer Telephony Integration (CTI). The Consortium started a number of projects to deliver...

Telephony Server Application Programming Interface was a computer telephony integration standard developed and promoted by Novell and AT&T. It consisted...

Advanced ACD systems may use digital technologies such as computer telephony integration (CTI), computer-supported telecommunications applications (CSTA) or...

advanced voice features, data connectivity, LAN communications, computer telephony integration (CTI), and information services for communication applications...

centre platform functionality—including Computer telephony integration (CTI) APIs which provide basic telephony controls and sophisticated call handling...

A vector directory number (VDN) is an extension on an automatic call distributor that directs an incoming call to a "vector" — a user-defined sequence...

CTAN—Comprehensive TeX Archive Network CTCP—Client-To-Client Protocol CTI—Computer Telephony Integration CTFE—Compile-time function execution CTL—Computational Tree...

Intelligence: Methodology, Systems, and Applications. AIMSA 2018. Lecture Notes in Computer Science(), vol 11089. Springer, Cham. doi:10.1007/978-3-319-99344-7_5 Roberts...

softwares for multimedia market, digital control systems, and computer telephony integration respectively. In 2006, the research focus of KICS shifted from...

structure revolves around a three-tiered technical support system. Remote computer repair is a method for troubleshooting software related problems via remote...

product. Regarding technology products such as mobile phones, televisions, computers, software products or other electronic or mechanical goods, it is termed...

developer. In May 2001, the company purchased IBM's CallPath computer telephony integration (CTI) business. In 2002, Genesys parent Alcatel acquired Telera...

person that provides assistance and information, usually for electronic or computer problems. In the mid-1990s, research by Iain Middleton of Robert Gordon...

to SIP to determine session keys for use with SRTP. Computer telephony integration (CTI) Computer-supported telecommunications applications (CSTA) H.323...

feature of a computer telephony integration (CTI) which automatically displays customer information via a window or dialog box on an agent's computer upon answering...

This is a list of telephony terminology and acronyms which relate to telephony networks. Contents:  Top 0–9 A B C D E F G H I J K L M N O P Q R S T U V...

In computer telephony an automatic dialler (shortened to an auto-dialler or more simply in context just a dialler, and also known as an outbound dialler)...

as the Vendor Consolidation Program in 2001. In 2003, using computer telephony integration technology, Metropark started developing high-end software applications...

Virtual queue is a concept used in both inbound call centers and other businesses to improve wait times for users. Call centers use an Automatic Call Distributor...

possibility of measuring the behavior of callers and is thus the equivalent in telephony to the conversion tracking used on the internet. Via different channels...

users to interact with a computer-operated telephone system through the use of voice and DTMF tones input with a keypad. In telephony, IVR allows customers...

A trading turret or dealer board is a specialized telephony key system that is generally used by financial traders on their trading desks. Trading has...

modems are used for computer telephony integration applications as simple as placing/receiving calls directly through a computer with a headset, and as...